Routine inspection·December 16, 2025

Licensing Program Analyst (LPA) Dang Nguyen made an unannounced visit to conduct a Required Annual Inspection. The facility file was reviewed prior to the visit. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Executive Director Julia Lopez and Community Business Director Kitty Totorica. During today’s visit, LPA briefly toured the lobby area, interviewed managers, and reviewed a selection of employee/personnel records. During review of personnel files, LPA observed, and manager interview confirmed: One (1) of forty-six (46) employes, Staff #1 [S1], did not have a Criminal Background Clearance to work, as required. [See LIC811 Confidential Names List for a description of select person identifiers used in this report.] S1 had worked at the facility since March 2024. For two (2) of five (5) sampled personnel records [Staff #2 (S2) and Staff #3 (S3)], Licensee did not have on file a copy of that employee’s LIC503 Health Screening (or similar proof of a pre-employment physical exam with a physician), as required. (Both caregivers had proof of a negative Tuberculosis result, however.) For one (1) of five (5) sampled personnel records (S3), Licensee did not have proof that the employee had current First Aid Training from persons qualified by such agencies as the American Red Cross, as required. S3 was direct care staff. [CONTINUED ON LIC 809-C] [CONTINUED FROM LIC 809] Due to time constraints, a return visit on a subsequent day is needed to complete the annual inspection. Three (3) deficiencies were cited today per California Code of Regulations, Title 22 (see the attached LIC809-D pages). Since one of these deficiencies was regarding a staff background clearance, and immediate civil penalty of $500 was assessed (refer to the LIC421-BG page). Plans of Correction were jointly formed with the Licensee. An exit interview was conducted with the Executive Director Julia Lopez and Community Business Director Kitty Totorica, to whom a copy of this report, the LIC809-D pages, the LIC421-BG page, the LIC811 Confidential Names List, and the Licensee/Appeal Rights (LIC9058 03/22) were provided during the visit.