Follow-up on corrections·February 18, 2026

Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced Case Management Visit to cite a deficiency identified during a separate complaint investigation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Receptionist Tessa Randolph. LPA later met with Executive Director Julia Lopez and Community Business Director Kitty Totorica. On 01/08/2026, Licensee served Resident #1 (R1) with a 30-day eviction notice letter, claiming nonpayment of fees/rent owed to Licensee. [See LIC811 Confidential Names List for a description of select person identifiers used in this report.] However, neither a written report nor a copy of R1’s eviction letter was sent to CCLD within five (5) days, as required by CCR 87224(f). One (1) deficiency was cited per California Code of Regulations, Title 22 (refer to the attached LIC 809-D page). A Plan of Correction was jointly developed with the Licensee. An exit interview was conducted with Executive Director Julia Lopez and Community Business Director Kitty Totorica, to whom a copy of this report, the LIC 809-D, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.