Complaint·March 26, 2026

[CONTINUED FROM LIC 9099] Records and interviews aligned to show: On 03/11/2026, Licensee served R1 with an eviction letter citing nonpayment of rent and fees. The effective date of the eviction listed in this letter was 04/24/2026, which was more than the required thirty (30) day minimum. The dollar amount demanded in this letter accurately represented the portion of the balance which R1 owed to Licensee, and which was also more than ten (10) days past due. The letter also contained the required text disclosures described in regulations, as far as the spirit of the law is concerned. Interviews of R1 and staff, corroborated by LPA observation, aligned to showed: During the pertinent review period, R1 received help in practice from facility direct care staff with medication storage and administration, and with emptying and managing their urinary catheter. Licensee assessed and billed R1 at the care and medication levels corresponding to practice. Prior to the issuance of the 03/11/2026 eviction letter, Licensee had made multiple attempts to communicate with R1’s Responsible Person (RP) to resolve R1’s past due balance, but the problem was not solved. As of the commencement of CCLD’s investigation, Licensee had not received any payment on R1’s account for the preceding two (2) months, and R1’s past due balance was actively growing. Based on records and interviews, a preponderance of evidence does not exist to show that Licensee pursued an unlawful eviction of R1. The allegation is therefore Unsubstantiated, and no deficiency was cited for it. LPA issued one (1) Technical Violation regarding letter formatting (refer to the LIC9102-TV page) and provided Technical Assistance (TA) regarding promoting a resident’s independence. An exit interview was conducted with Engage Life Director Naomie Peterson, to whom a copy of this report, the LIC9102-TV page, the LIC9102-TA page, the LIC811 Confidential Names List, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.