complaint·June 9, 2022

Per Executive Director Patricia Martinez, Due to R1s diabetes diagnosis the clipping of nails and toe nails are to be provided by hospice. Per documentation reviewed on 5/18/22, R1s right big toe nail was removed, and other toe nails were trimmed. Additionally, the facility has a mobile podiatrist that comes to the facility, residents can schedule and sign up for appointments. Private pay residents go as they please and if the resident has medicare then every 60 days they can see the podiatrist. Additional interviews conducted revealed that R1s identified responsible party is believed to have been informed about the condition of R1s toe nails and did nothing about it. Therefore the allegation of Staff are not meeting resident's hygiene needs is UNFOUNDED. Allegation: Staff handled resident in a rough manner. LPA was unable to interview R1 due to being asleep throughout LPAs visit, as they are transitioning. LPA conducted interviews which revealed that there is not a concern about how the facility staff is treating or handling R1, the issue with R1s responsible party giving conflicting messages and not following through in regards to the care of R1. Based on the reports of not being with the facility it is with R1s responsible party. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted and a copy of this report was provided to Patricia Martinez, Executive Director.