Complaint·March 3, 2022

Licensing Program Analyst (LPA), Marisela Garcia-Centeno, conducted an unannounced visit to initiate a complaint investigation regarding the above-mentioned allegation. LPA identified herself and was granted entry by Caregiver, Emelita Supnet. LPA stated the purpose of the visit and reviewed the basic elements of the complaint with Administrator, Celeste Castro. During the visit, LPA Garcia-Centeno conducted a tour of inside and outside of the facility with Caregiver, Supnet. LPA interviewed staff and briefly interacted with residents in care. Based on observations and interviews with staff and outside sources, the allegation was determined to be unsubstantiated as the preponderance evidence standard was not met. An exit interview was conducted, and a copy of this report along with Licensee/Appeal Rights (LIC9058 01/16) was provided to Administrator, Castro, via email. An electronic email receipt confirms the documents were received.