Complaint·March 20, 2023

(Continue from LIC9099) It was also alleged that S1 put a pillow over R1’s face because they were making noises. The dates and times of when these alleged incidents occurred were not identified and there were no reported injuries. Staff S1 denied the allegations and according to outside source statements, there were no witnesses to corroborate either of the incidents. During a visit at the facility conducted on September 15, 2022, four (4) of five (5) residents in care were observed to be alert, dressed appropriately with no visible signs of neglect or physical abuse. Interviews with residents, staff and outside sources consistently indicated that they had never witnessed any staff member physically abusing any of the residents. Review of resident and facility records disclosed no reported incidents of injuries or abuse concerns during the time period of this complaint. There was insufficient evidence to support the allegations that staff hit or otherwise abused residents. It was also alleged that staff did not provide the dietary meal quantity to meet residents' needs. During the visit conducted on September 15, 2022, three (3) of the four (4) residents in care communicated what they ate for breakfast and lunch the day of the visit and the day prior to the visit. The meals provided to the residents were consistent with what the caregivers indicated they had served and with the sample menu posted at the facility. The residents in care looked healthy and well-nourished. During interviews, the residents consistently stated they got three meals a day plus snacks twice a day. In addition, the residents consistently stated they had never been denied food and they had access to food and snacks during the day. The refrigerators (2) and the pantry were observed to have supplies of nonperishable foods for one week and perishable foods for two days as required per Title 22 regulations. Interviews with outside sources voiced no concerns regarding the quantity of food being provided to the residents in care. Outside sources also indicated that the residents had not complained about being hungry. Interviews with staff indicated that they purchased groceries once or twice a week and more often as needed. Due to a lack of evidence, all three allegations are deemed to be unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence that the alleged violations occurred. An exit interview was conducted with Administrator, Vida Dacanay to whom a copy of this report, LIC 811 and Licensee Appeal Rights (9058 01/16) were provided at the conclusion of the visit.