Complaint·December 7, 2023

(Continue from LIC9099) The residents’ rooms and bathrooms were also observed to be orderly and equipped with all the furnishings and amenities as required by Title 22 regulations. During multiple interviews, staff, residents, and outside sources consistently indicated they had not witnessed R1’s alleged behavior. In addition, residents and outside sources did not voice any concerns regarding staff not cleaning the residents’ rooms. A review of R1’s medical records and service care plan did not disclose Scatolia as a problem behavior for R1. It was also alleged that staff did not meet a resident’s (R2) care needs. It was specifically alleged that R2 would call for assistance multiple times during the night shift and no staff would attend to their needs. During interviews, R2 stated they called law enforcement multiple times at nighttime to come to the facility to get the facility staff’s attention. When asked, R2 indicated they called staff for various non-emergency situations, such as repositioning pillows for comfort, medication, and room temperature changes. A review of R2’s medical records and service care plan did not indicate that R2 was diagnosed with a critical medical condition that required 24/7 care and supervision. In addition, a review of R2’s medication administration records indicated that facility staff administered medication as prescribed. On December 5, 2023, law enforcement confirmed they responded to R2’s calls seven different times during November 2023. On November 28, 2023, R2 was admitted to the hospital for psychiatric assessment. The Department has investigated the above-mentioned allegations and based on interviews with staff, residents, outside sources, and records review, the preponderance of the evidence has not been met, therefore, these allegations are deemed unsubstantiated. An exit interview was conducted with Administrator, Vida Dacanay, to whom a copy of this report and the Licensee Appeal Rights (LIC9058 01/16) was provided at the conclusion of the visit.