complaint·October 7, 2025

Licensing Program Analyst (LPA) Iby Strong made an unannounced visit to open an investigation on the above mentioned allegations. LPA identified herself and disclosed the purpose of her visit. LPA met with Executive Director Jennifer Ortega and discussed the basic elements of the complaint According to allegations, Resident 1 (R1) did not get assistance with activities of daily living and R1 did not receive medication as prescribed. During the visit, LPA Strong was able to establish that Resident 1 (R1) is not and was not a resident of this facility. Therefore the complaint is unfounded. An exit interview was conducted and a copy of Licensee's Rights along with a copy of this report was provided to Executive Director Jennifer Ortega.