complaint·March 1, 2023

The elevator located in the main lobby close to the dining area, had a sign posted that stated "out of order." An invoice obtained by the Department dated January 12, 2023 showed how much it would be to replace an existing piston on the elevator and the time frame to complete. The Department obtained a notice dated January 26, 2023 sent to residents that provided an update on the elevator located in the main lobby, which informed residents that a new custom-made part would take 8-10 weeks to be built and installed. After a tour of the facility elevators were conducted, it was revealed two out of three elevators were functioning for ambulatory and non-ambulatory residents to access. There were also staircases located next to elevators for use. The Department has investigated the above-mentioned allegation and based on observations, records review, and interviews, the preponderance of the evidence has NOT been met, due to two elevators were functioning and provided access to the first floor to exit building, therefore, this allegation is deemed unsubstantiated. An exit interview was conducted with General Manager. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator and his signature on this report confirms receipt of the Licensee Rights.