complaint·February 7, 2023

Interviews with staff and outside sources and outside records reviewed confirmed the facility had multiple interior and exterior pest control follow-up treatments during October and November of 2022. An interview with Licensee revealed the facility has had an on-going issue with pests for the last few years. On February 7, 2023, LPAs observed live cockroaches in the food pantry and on the side of the refrigerator. LPAs also observed sticky traps with multiple cockroaches and multiple cockroach remains in kitchen drawers. LPA secured photographs of areas observed. On November 16, 2022, it was further alleged that the licensee did not keep pathways free from obstruction. On November 21, 2022, LPA Hamilton observed the outdoor passageways leading out to both side gate exits to be blocked with various items, including furniture. LPA further observed the garage filled with storage items with no pathway to exit. LPA secured photographs of areas observed. The Department has investigated the allegations of staff did not keep facility free from pests and Licensee did not keep pathways free from obstruction. Based on evidence obtained, the allegations are substantiated which means that the allegations are valid because the preponderance of the evidence standard has been met. Deficiencies are cited in accordance with the California Code of Regulations, Title 22, Division 6 Chapter 8, and listed on the 9099D. An exit interview was conducted with Licensee and a copy of this report, LIC 9099D and Licensee/Appeals Rights (LIC 9058 01/16) was provided. Licensee signature below confirms receipt of the documents.