complaint·April 4, 2025

[Continuation of LIC 9099] An interview conducted with the Licensee revealed R1's records, who no longer resided at the facility, were buried somewhere in the facility garage and was unable to produce them during the initial visit on October 8, 2021. The Licensee stated R1's file was at the facility, but they needed time to find it. LPA conducted a follow up complaint visit on February 7, 2023, to obtain R1’s records, however the Licensee was still unable to produce R1’s records to aid in the investigation. During an additional visit to the facility on March 23, 2023, the Licensee was still unable to produce R1's records, subsequently during the visit a citation was issued in a case management visit for not being able to produce R1's records per Title 22 regulation. Due to lack of evidence the above allegation was determined to be Unsubstantiated. An unsubstantiated finding means that although the allegation may have happened there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of this report, Appeal and Licensee Rights (LIC 9058 01/16) were provided to Caregiver Mesa, whose signature below confirm receipt of these rights.