complaint·April 3, 2023

Interviews with R1 revealed they were able to use the facility telephone to make and receive phone calls. Interviews corroborated that all residents were able to use the facility phone. On March 14, 2023, it was further alleged that staff did not allow resident to have visitors. Specifically, it was alleged that R1 was unable to have a friend visit due to the friend’s religious affiliation. Interviews with outside sources revealed that R1 was able to have visitors regardless of religious affiliation. Interviews with residents revealed that all residents were able to have visitors, and the only times visits were limited was during the COVID-19 pandemic. Interviews with staff revealed that residents were allowed visitors at the facility. Records reviewed confirmed visitors were admitted to the facility. Interviews with residents and outside sources confirmed no concerns with the visitor policy at the facility. On March 14, 2023, it was also alleged that licensee did not provide an adequate variety of food. Specifically, it was alleged that residents had the same meal for breakfast, lunch and sometimes dinner. Interviews with multiple residents revealed that residents were given a variety of breakfast, lunch and dinner options which can interchange day to day. They are also given various snacks daily. Interviews further revealed meals included resident suggestions and preferences. Records reviewed revealed menu which confirmed meal variations. Interviews with residents, staff and outside sources confirmed there were no concerns with facility meals. The Department has investigated the allegations listed above. Based on evidence obtained, including interviews and records reviewed, the above allegations are determined to be unsubstantiated as the Department could not meet the preponderance of the evidence standard. An exit interview was conducted with Licensee Tabladillo and a copy of this report and Licensee/Appeals Rights (LIC 9058 01/16) was provided.