complaint·January 4, 2023

Interviews with multiple staff revealed no concerns regarding the care provided by S1 or other caregivers and have never witnessed any abuse. Staff #1 denied the allegation or having issues with residents in care, but described having one resident (R1) that is verbally abusive and combative. When R1 is in a "bad mood", S1 requests to be assigned to another resident to allow R1 to de-escalate. In S1's opinion, S1 gets along with R1 and R1 often requests S1 as their caregiver. During interview, R1 described S1 as being "rough" when changing R1's socks, but stated R1 means "well". R1 did not describe any staff member as physically abusive. Interview with the lead Med-Tech revealed no issues with staff physically abusing residents or being rough with residents. Assistant Wellness Director, Cecilia Salomon confirmed that they have not reprimanded or given any written-warning to caregivers involving care. Based on LPA's observations and interviews which were conducted and record reviews, the preponderance of evidence standard has NOT been met, therefore the above allegation is found to be UNSUBSTANTIATED. An exit interview was conducted with Med Tech Frances Paragas. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Med Tech and her signature on this report confirms receipt of the Licensee Rights.