complaint·June 19, 2024

It was alleged the Licensee did not provide adequate food service. A facility record review revealed the facility maintains a weekly menu with nutritional meals. Interviews conducted with residents revealed being happy with the meals offered at the facility. Resident interviews also revealed the kitchen staff are very accommodating and offer substitute food when requested. It was alleged the facility is in disrepair. The facility tour also revealed the facility was well kempt and in good repair. The facility carpets were observed to be clean and in good condition, furniture and fixtures were also observed to be in good repair. The facility’s ambient temperature at the time of visit was between 74 degrees and 77 degrees Fahrenheit. A facility records review dated May 31, 2021, revealed having a contract with an outside source agency that provides ongoing maintenance to the facility central air conditioning/heating units as needed. Interviews conducted with residents had no complaints regarding the issues, such as disrepair, with the facility’s physical plant. It was also alleged facility staff did not receive adequate training and the Licensee failed to meet Licensing reporting requirements. A facility records review revealed staff are provided the appropriate training based on hired position. A records review did not reveal any evidence supporting failure to meet reporting requirements. Lastly, it was alleged the content of the facility's Admission Agreement did not meet Licensing requirements. A facility records review did not support the allegation. Based on the Department's investigation, there was not a preponderance of evidence to prove the alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Administrator Moreno to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) will be provided at the conclusion of the visit. Signature below confirms receipt of the reports.