Complaint·March 27, 2024

[Continued from 9099] During investigation, LPA Ramirez attempted to collect records (no records were available), conducted a facility inspection and conducted interviews or staff, residents and outside sources. It was alleged that facility staff did not safeguard resident’s medication. LPA Ramirez observed medication in the facility to be kept in a locked cabinet. Outside Source (OA) reported no concerns for medication not being safeguarded. It was alleged that facility staff did not treat resident with dignity and staff threatened resident. Residents reported no concerns at the facility. OA reported no concerns. It was alleged that staff mismanaged resident’s mail, Administrator denied that there have been any issues with resident’s mail. OA reported no concerns. It was alleged that licensee did not arrange for medical care for resident, Administrator reported that the facility does arrange for medical care of residents and said there is no concern for residents lacking medical care. Residents reported no concerns. OA reported no concerns. It was alleged that the licensee did not maintain a comfortable temperature for residents, when LPA visited the facility internal temperature of the facility met requirement. OA reported no concerns. It was alleged that licensee did not provide resident with 60 day notice prior to rent increase, Administrator denied any concerns for allegation. No concerns were reported by residents. OA reported that they have been properly notified when rent has increased and reported no concerns. Based on LPA's interviews, and lack of corroborating information there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Staff Leila Ardlan to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.