Complaint·September 9, 2022

Licensing Program Analyst (LPA) Natasha Persaud conducted an unannounced visit to commence a complaint investigation. LPA identified herself and discussed the allegations mentioned above with Administrator, Rocio Granda. During today's visit, LPA briefly toured the facility, and interviewed staff and residents. It was alleged facility showers did not maintain hot water temperature. The hot water temperature for the shower in Room 41 was not maintained. LPA tested the hot water, which measured at 120 degrees F.. The hot water is not maintaining a consistent temperature and continued to rise up to 128 degrees F.. The cold water is not working properly to maintain a warm temperature, along with the hot water. The hot water was so hot that LPA had to pull their hand back from not getting burned. The shower does not maintain the regulated hot water temperature of 105-120 degrees F.. It was also alleged bathing facilities are not maintained in operating condition. The shower knobs in Room 41 are not operating correctly. The middle knob to turn the water to the top or bottom faucet is non operational. The hot and cold shower knobs are able to turn but do not function correctly by not adjusting the flow of the water. LPA was unable to turn the water off due to the faulty knobs and had to ask for assistance. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 01/16) were provided to Administrator, Rocio Granda whose signature below confirms receipt of these rights.