Complaint·March 22, 2023

R1’s interview revealed they were sad and wanted to move back home. R1 also disclosed wanting their family members to visit more. R1 denied suicidal ideations. Administrator’s interview revealed R1 was sad and complained they wanted to go home and wanted their spouse to visit more often. The administrator explained the spouse can visit any time they like. However, the spouse comes to the facility to pick R1 up for medical appointments and is unable to stay long to visit, which is upsetting to R1. The administrator stated she reached out to R1’s spouse and family members requesting they visit more. R1’s spouse/responsible party was in charge of R1’s medical care and took R1 to all of their medical appointments. R1’s spouse/responsible party reported having difficulty obtaining all required care for R1 due to not having conservatorship over R1. R1’s spouse/responsible party’s interview revealed the facility is meeting R1’s needs, the issues were not with the facility but with R1’s physicians. R1’s physician’s would not provide details for R1’s care due to the spouse not having conservatorship. The spouse/responsible party also revealed R1 was treated by multiple Psychiatrists and Neurologists and nothing was accomplished. R1 continued to receive proper medical treatment but their spouse was unable to obtain proper details of the care to provide to the facility. The facility was unable to obtain any medical information for R1, due to not having authority, as that responsibility was delegated to R1’s spouse/responsible party. R1’s family member reported R1 was sad because their life was turned upside down when R1 went to live in the facility, after living in their own home and providing for their own needs. R1’s family member also confirmed the administrator reached out to the family and asked them to visit R1 more often. R1’s family member believed the facility was meeting R1’s needs and the issues were with R1’s spouse/responsible party. Staff interviews revealed R1 expressed they were sad and wanted their spouse to visit. However, the spouse was always too busy to visit but was able to take R1 to all their medical appointments. Staff also divulged there was nothing dangerous in the memory care unit for R1 to harm themselves with. Additional staff interviews confirmed R1 was not suicidal and did not make any statements to suggest suicide. During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegations. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 01/16) were provided to Business Manager, Monica Cordoba whose signature below confirms receipt of these rights.