Complaint·October 30, 2023

(Continue from LIC9099) It was alleged that staff did not provide a comfortable room temperature for resident. LPA Domingo toured the facility and the ambient temperature was 68  to 70 degrees Fahrenheit.  During the tour the residents that were observed were well groomed.  The temperature outside of the main building was 73 degrees Fahrenheit and one resident had a light jacket and a hat.  It was observed all residents in care were clean, well-groomed, and appropriately dressed. There was shade provided and all residents observed were comfortable. OS1 was interviewed and had no complaints regarding room temperature for the residents. It was alleged that the Facility is in disrepair. LPA Domingo toured the facility and observed no rooms or community areas that was in disrepair.  The dinning room, activities room, resident rooms were observed to be clean, no odors, no dirty linens or clothes on the floor.  The facility tour showed no disrepair.  OS1 was interviewed and there have been no concerns regarding disrepair of the facility. It was alleged that the Facility is not free of insects. LPA Domingo toured the facility and observed no rooms or community areas with insects.  The residents’ rooms and accommodations were observed to be clean, free from clutter, and malodor free. The dinning room, activities room, resident rooms were observed to be clean, no odors, no dirty linens or clothes on the floor and no insects.  The facility tour showed no insects.  OS1 was interviewed and there have been no concerns regarding insects in the facility. It was alleged that the Facility does not provide adequate food service for resident.  According to management, they have never experienced a shortage of food as groceries are delivered every week and more often if needed. R1, R2 and R3 stated that they had no concerns with the quantity, availability and quality of food provided at the facility. During interviews, the residents indicated they liked the food and that the food portions were sufficient to meet their needs. OS1 was interviewed and had no concerns regarding the facility food service. Continued on LIC9099C Continued from LIC9099C It was also alleged that Resident's room does not have sufficient lighting.  LPA Domingo toured the facility and observed no rooms or community areas that did not have sufficient lighting.  The dinning room, activities room, resident rooms were observed to have sufficient lighting.  The facility tour showed no disrepair or lights.  OS1 was interviewed and there have been no concerns regarding insufficient lighting. The Department has investigated the above-mentioned allegations and has found that based upon interviews, record reviews, and observations, there was insufficient evidence to corroborate the allegations.  Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.  Therefore, these allegations are deemed to be unsubstantiated. An exit interview was conducted with Med Tech Yahaira Garduno to whom a copy of this report, along with Licensee Rights (LIC 9058 03/22), were provided at the conclusion of the visit.