Complaint·February 8, 2024

Interviews revealed that about two years ago Resident 1 (R1) fell, and alleged they could not get staff to help. Interviews with staff revealed that R1 never mentioned that they fell and did not call to report the fall. Interviews with staff revealed that R1 is one of the most independent residents here and that R1 will let them know anytime there is a problem. Interviews revealed that R1 had medication stolen back (2020), Linens (2021) and recently their clorox wipes (2022). Interviews with staff revealed that R1 had surgery in 2020 and R1 had their friend pick up some of their belongings and that is when R1 noticed the medications were missing out of their room. R1 admitted that a friend did pick up the items and doesn't really know who took their medications. There was no report of missing linen from R1 to staff and although the facility provides linens, interviews revealed that R1 did not provide their own linens at any time. Interviews revealed R1's clorox wipes were missing and R1 reported it to the administrator. Interviews revealed that once R1 reported the wipes missing they were replaced. There were no witnesses that reported the staff are not providing adequate service to resident in care. The allegation is unsubstantiated. An exit interview was conducted with Rocio Granda, Administrator. A copy of this report and Licensee Appeal Rights (9058 03/22) were provided at the conclusion of the visit.