Complaint·February 21, 2024

Outside source interviews revealed R1 reported several months ago $400 cash was stolen and their wallet, then R1 found their wallet but not the cash. Outside source interviews confirmed R1 reports false accusations and may need to be reassessed. On 02/15/24, the facility met with R2 regarding their rent payment being due. R2 stated they were unable to make rent due to someone stealing their debit card while out in the community. R2 confirmed today being out at a hotel and being robbed of their debit/credit card back on 01/25/24. On 02/16/24 R2 reported their debit and credit card was stolen out of their room around 4am-5am. According to interviews, the debit card was reported as stolen by an outside source in the community prior to the report being made that the facility stole their debit and credit card. R2 was able to confirm no fraudulent activity was made on the accounts and the cards were cancelled. Both residents have a resident property and valuables form on file, which indicated nothing to report. Both residents also were provided a lock in their room on a drawer to store their personal items. Both residents’ physician’s reports indicated they are able to leave the facility unassisted. Facility’s Incident Report dated 02/16/24 confirmed the facility spoke with R2 on 02/15/24 trying to obtain a rent payment. However, R2’s card was stolen a few weeks ago, as they were assaulted and robbed out in the community. R2 was waiting for their new card to arrive, then reported it was stolen at the facility on 02/16/24. R2 denied receiving a new card then having it stolen again. Staff interviews confirmed they have not stolen any items from residents. Other resident interviews confirmed no items have been stolen from them. During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegations. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Medication Technician Supervisor, Yahaira Garduno whose signature below confirms receipt of these rights.