Complaint·February 29, 2024

[CONTINUED FROM 9099] The interview also revealed that while the previous facility administration had initially attempted to evict the resident, all issues were resolved and the previous Administrator never followed through with the eviction. Interviews with staff corroborated that the resident was never evicted. It was also alleged that during October 2020 staff did not respond timely to assist R1 with their care needs. The Department made multiple attempts to contact R1, but the attempts were unsuccessful. The Department also attempted to interview other relevant witnesses to no avail. The Department conducted interviews with other residents who lived at the facility during October 2020. An interview with Resident #2 (R2) revealed that R2 had no complaints regarding staff responses to their care need requests. An interview with Resident #3 (R3) revealed that during this timeframe, they believed there was a loss of facility staff due to the COVID-19 pandemic. R2 believed that this caused a temporary strain on services due to a temporary change in staff and training issues. R3 stated that they are content with care services at the facility. Interviews with caregivers that worked at the facility during October 2020 also revealed that they believed R1’s care needs were addressed in a timely manner and they were not made aware of response time issues from other residents during that time. Due to a lack of corroborating evidence, the allegations that there was an illegal eviction and that staff did not respond timely to assist a resident are unsubstantiated. LPA Silveira conducted an exit interview with Administrator Rocio Granda. At the time of the exit interview Rocio was provided with a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016). The signature on this report acknowledges receipt of the rights.