Complaint·March 19, 2024

The facility relocated R1 to a private room to ensure their safety. The previous altercation was addressed and resolved years ago. Staff interviews revealed there have been no recent altercations between R1 and R2, and R1 resides in a private room. It was also alleged staff verbally abused resident. It was reported Staff #1 (S1) called R1 a curse word on 03/10/24. It was reported R1 was waiting outside for a pizza delivery, when S1 verbally abused R1. S1 was sitting in their car when R1 approached the vehicle assuming it was the delivery person. However, once R1 approached the vehicle, it was S1. R1 stated S1 told them to leave as they’re not allowed in the street. S1 stated they told R1 they needed to leave as S1 couldn’t be around R1. S1 elaborated by stating there were previous issues between S1 and R1, which was also confirmed by R1. Staff interviews confirmed that R1 was waiting for a pizza delivery and mistook S1’s car but no curse words were exchanged. Resident interviews revealed there have been some issue between R1 and S1, but no curse words were witnessed on 03/10/24. Both staff and the resident that witnessed R1 and S1 on 03/10/24 denied S1 called R1 a curse word. The administrator explained the previous issues between R1 and S1 occur during the NOC shift when there are no other individuals to corroborate the concerns. The facility will be switching S1’s schedule from NOC shift to AM shift as a precautionary measure. The administrator expressed she wants to ensure all residents are treated with dignity and if there are any issues they can be observed and resolved. The administrator has not witnessed S1 curse at R1 and the incident was also not reported to her. During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegations. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Medication Technician, Andrea Rodriguez whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1 and Staff #1]