Incident investigation·October 17, 2024

Licensing Program Analyst (LPA), Natasha Persaud conducted a Case Management - Incident visit. LPA met with Administrator, Rocio Granda. The facility self reported an incident that occurred on 10/09/24 involving Resident #1(R) and Staff #1(S1). The incident report indicated S1 was rough with R1 when changing their brief. S1 was placed on suspension but has returned. S1 was removed from providing care to R1. Interviews were conducted with residents and staff. Staff interviews confirmed S1 is a good caregiver and there have been no issues with S1 providing care to residents. Resident interviews confirmed S1 was not rough with them and there have been no issues with S1. S1's interview revealed they have not been rough with residents. Facility's administrator acted appropriately with resident care and concerns. Based on interviews conducted conflicting statements were made. No deficiencies were cited for the incident. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Administrator, Rocio Granda whose signature below confirms receipt of these rights.