Complaint·October 17, 2025

...Continued from LIC 9099 Excessive transactions were made on R1’s account from March 2024 to April 2024 that appeared suspicious. A letter dated 12/21/2022 was a product stating there were issues with R1’s finances due to his memory and confusion with transactions. According to R1’s physician’s report dated 4/26/2023, R1 was exhibiting mild cognitive impairment and was unable to manage his own cash resources. Additionally, R1 was non-ambulatory and could not leave the facility unassisted. In interviews with S1 they state the facility did not handle resident finances. Residents handled their own finances with assistance from companies like Telecare or through conservators. In video surveillance from a bank visit to BluPeak Credit Union on 12/5/2023., an individual escorted R1 to the bank. Based on interviews with the facility staff, this individual was not identified as a facility staff. Additionally, R1 did not recognize the individual, nor did he know her name. The activity appears suspicious, and the auditor could not identify where the cash was deposited. Video surveillance from a bank visit to BluPeak Credit Union on 8/22/2024, Showed R1 entering the branch by four individuals. W1 was interviewed and she stated that the one of the Case Managers (identified as a Caucasian female with short hair), was described as “overpowering” during this visit and was asked to walk away from the counter so that W1 could speak to R1 alone. W1 stated that the Case Manager was answering questions for R1. R1 told W1 that the Case Managers went through his belongings in his room and told him to be quiet. S1 was able to identify one individual as a Telecare Case Manager in the video on 8/22/2024. However, S1 could not identify the other individuals, and S1 stated they were not facility staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided via email.