Incident investigation·January 14, 2026

Licensing Program Analyst (LPA) Carmen Lopez conducted a Case Management visit to conduct an unannounced health and safety check for residents in care. LPA identified herself and was granted entry by Julio Garcia, Activities Coordinator, and Guillermina Ramirez, Care Coordinator. LPA met with Rocio Granda, Administrator, and disclosed the purpose of the visit. On January 13, 2026, an Incident Report (IR) was received by Community Care Licensing (CCL) notifying the Department that resident #1 (R1) and resident #2 (R2) (licensee was provided an LIC 811 that identifies the residents) had reported to staff that staff #1 (S1) had inappropriate encounters with them. During today's visit, LPA toured the facility to conduct a health and safety check of residents in care and requested and obtained records pertinent to this incident. No deficiencies were cited during today’s visit, but LPA notified Administrator that additional phone calls or visits may be necessary. An exit interview was conducted with Rocio Granda, Administrator, and a copy of this report, along with Licensee/Appeal Rights (LIC 9058 01/16), were provided to the Administrator at the conclusion of the visit. The signature below confirms that the documents were received.