Complaint·January 20, 2026

R2 did not have confirmation the discussion in Spanish were about R2, as R2 does not speak Spanish. R2 also reported staff speak Spanish to R1 when assisting R1, which offends R2. R1 and R2 confirmed there were no physical altercations and neither resident was worried about their safety. R2 denied insulting R1 or interrupting R1 when they are on the phone speaking Spanish. Facility records indicated R1 has moved rooms three (3) times within a four (4) year period due to roommate issues. The administrator’s interview revealed they were not aware of the incident between R1 and R2, as it was not reported. Administrator explained if they were aware of an incident, it would have been addressed with both residents. The administrator offered to relocate R1 to another room once it’s available. In addition, the administrator required staff to speak English only to R1. During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Administrator, Rocio Granda. [See LIC 811 Confidential Names List to identify Resident #1 and #2]