complaint·November 29, 2023

Interview with administrator revealed R1 was issued a copy of the admissions agreement. Interview with an outside source revealed there were no issue with other admissions agreements and/or receiving copies of resident records when requested. It was also alleged that R1 was not allowed to move in personal possessions into bedroom. Interview with staff revealed that R1 had items that were not able to be stored inside the facility without safety hazards. Interview with R1 revealed R1 then invested in a storage unit to safeguard personal property that did not fit into the facility. During April 1, 2022, facility inspection, LPA Strong observed R1’s room with a closet, drawers as well as multiple bedside tables with personal possessions. Interview with outside source did not reveal any issues with residents not being able to access their personal possessions on the facility property. Lastly, it was alleged that Staff 1 (S1) yelled at R1 and other residents. Interviews with S1 revealed that S1 has not raised their voice towards any resident. Interview with staff established that there have been no witnessed incidents between S1 and residents. Interview with residents did not corroborate that S1 is treating residents rudely. Interview with an outside source revealed no issues with staff not treating residents without dignity. Based on LPA's interviews, observations, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Caregiver Iluminada Newton, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.