complaint·September 8, 2021

[Continued from LIC9099] On November 1, 2014, R1 discharged from the facility and returned to their private residence. R1 did not return to the licensed care facility. Outside source records and interviews noted that R1 began receiving home care services on November 1, 2014. The home care service provider also operates the La Costa Heights Living Care facility which is also based in San Diego County and, per company records, provides non-medical services including a 24/7 caregiver. Interviews and outside agency records confirmed R1 contracted for home care services from November 2014 until passing at their residence in June 2020. Record review and interviews consistently revealed that R1 was living in a private residence in June 2020, when the alleged violation occurred. The Community Care Licensing Division has no jurisdiction to investigate complaints which do not occur in licensed care facilities. The Department has investigated the complaint that facility staff mismanaged R1’s medications. Based on the evidence gathered during this investigation, the allegation is Unfounded meaning that the allegation is false, could not have happened and/or is without a reasonable basis. The Department has therefore dismissed the complaint allegation. An exit interview was conducted with Ms. Napitupulu and copies of this report and Licensee/Appeal Rights (LIC 9058 01/16), were provided to Administrator, Lindu Napitupulu via electronic mail. An electronic read receipt confirmation was requested to be sent by the Administrator upon receipt of the documents.