complaint·April 2, 2026

[CONTINUED FROM LIC9099] On the same date, LPA conducted an unannounced visit to the facility. R1’s records were reviewed which revealed a diagnosis of [INSERT dementia]. During the visit, LPA reviewed staff and resident files, incident reports, and interviewed staff involved. Per staff (S2 and the Executive Director), when R1 returned from the day program, R1 was physically assessed, and no injury, bruising, or bleeding was noted. When questioned about the allegation, R1 denied making any abuse allegations. On April 02, 2026, LPA interviewed R1’s day program staff member OS2, who initially received the allegation. OS2 corroborated the information provided by RP and reported that R1 had previously made statements such as “someone threw rocks at my head,” later correcting the statement to “it feels like somebody threw rocks at me.” On the same date, LPA conducted an additional unannounced visit to interview R1 and staff member S1, who reported the allegation. R1 was observed by LPA to be confused and disoriented, as they did not know the time, day, or year. R1 reported knee pain, however, they gave conflicting timelines and explanations, both inconsistent with abuse. S1 described the chain of events consistently with the statements provided by the Executive Director and S2 during the previous visit. Based on record reviews, LPA observations, and interviews conducted with RP, the alleged victim, facility staff, and day program staff, the preponderance of evidence standard has not been met. Therefore, the allegation is deemed unsubstantiated. No deficiencies were cited in accordance with the California Code of Regulations. Report and Appeal Rights were discussed with and provided to Executive Director Jay Agustin. Signature below confirms receipt.