Complaint·April 22, 2025

Continued form 9099) Physician's report dated (8/20/2024) reveals C1 has history of hearing loss. C1 interview denies feeling uncomfortable when any staff asks them to hurry to the waiting transportation outside. Interviews with Client #2(C2) verify that C1 is hard of hearing and staff does talk loudly to C1. Interviews with staff confirm they must talk in a loud voice to C1 because they are hard of hearing.  LPA observations reveal C3 does have mouth open at times and does drool.  C3 is nonverbal, and LPA was unable to interview; however, interviews with C1 and C2 reveal they have never witnessed any staff flick C3 in the mouth.  Staff and administrators deny ever witnessing any staff member flicking or inappropriately touching C3 in the mouth area.  C1 and C2 deny ever witnessing staff giving anyone the middle finger. They further explain that the staff are nice and helpful. Staff and administrators also deny ever witnessing any staff member giving clients the middle finger. Outside source interviews reveal that no clients in the home have reported to them any accounts of staff not interacting appropriately with clients. Regarding the allegation that the staff threaten the resident.  More specifically, S1 threatens to take Client #4(C4) cell phone and gifted earrings away if C4 moves out.   The interview with the administrator indicates C4 does not own the cell phone; S1 owns the cell phone. Interviews with the administrator further explained that the earrings were a gift to C4. S1 denies making threats but does explain that the cell phone is theirs.  Outside interviews reveal C4 does have a history of false accusations and attention-seeking behavior.  Interviews with C1 and C2 reveal they have never witnessed threatening words to C4 by any staff member. Due to lack of corroborating evidence, the finding regarding the above allegations were established to be unsubstantiated. This finding means there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted with Licensee/Administrator Simsuangco and a copy of this report along with Licensee Rights (LIC 9058 01/16) was provided to Licensee/Administrator Simsuangco . Signature on the for confirms receipt the reports were received.