complaint·November 8, 2023

(Continued from LIC9099) LPA observed that the patio location was not ADA accessible, with tripping hazard concerns due to the curb and landscaping. While this location confirmed safety concerns for entering and exiting, evidence supports that it was not a valid entrance or exit, and the resident was instructed to refrain from using that location. The second location in question, a pathway connecting two buildings near the dining room, was claimed to be a tripping hazard. Staff and outside source interviews revealed that this location was able to be navigated by other residents without issue. LPA directly observed this location and it was found to be in good repair, with no safety hazards. Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Environmental Services Director Santos Arroyo, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.