Complaint·August 7, 2024

Continued from LIC9099-A Interview with outside medical provider revealed that R1 did not appear to be neglected by facility and was naturally declining. Records also revealed that R1 passed away as of September 4, 2021, due to disease progression. It was also alleged that licensee did not meet the resident’s needs as the staff was not adequately feeding the resident. Based on records reviewed, R1 had a poor appetite and would rarely eat. Interview with outside source revealed R1 was naturally declining in health which results in poor appetite. Medical records reviewed corroborated that R1 had poor food and liquid intake between August 24, 2021, to September 4, 2021. Additionally, it was alleged that staff were not appropriately trained to transfer residents to and from their bed. Records collected reviewed revealed all staff have beyond the forty hours of required training in assistance with activities of daily living and dementia care. Interview with outside source did not reveal any information to corroborate that staff are not properly trained. Interview with Administrator established that staff are trained as required. It was also alleged that staff are unable to communicate with residents due to language barrier. Based on the Department’s interviews, there was no evidence to prove staff are unable to communicate with residents. Interview with outside source revealed that staff do speak English, though some speak it as their second language. Based on observations, LPA Strong was able to communicate with staff present on today’s date. Lastly, it was alleged that R1’s hospital bed was not working, though no further details were provided. Based on records collected, R1’s bed was provided to resident by an outside medical provider. Interview with outside source revealed that if there were any issues with the bed, the bed would have been replaced. Interview with Administrator revealed that no beds have ever been left broken over a 24-hour period. Based on the Departments interviews, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Administrator to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.