complaint·March 22, 2023

An updated Physicians Report dated March 14, 2023, revealed that R1 has behavioral disturbances with psychosis and has wandering behavior. Additionally, R1’s Needs and Services Plan dated April 22, 2022, R1 refuses any type of medical care and is often confused. Allegations received stated that R1 was not allowed to leave facility. According to outside source interview, R1 is often confused and is unable to leave facility unassisted due to diagnosis. Additionally, outside source interview revealed that outside source and Administrator have been working to find R1 a higher level of care. Interview with Administrator revealed that R1 will wander and is often disoriented. Records collected corroborated that R1 has a history of wandering away from the facility alone and cannot leave facility unassisted. Allegation also states that R1’s personal belongings have been taken by Administrator or stolen by an unknown source including pets, cellular phones, and wheelchair. Interview with Administrator revealed that R1 arrived at the facility after a day out with a friend with two dogs. Administrator stated that R1 did not have any pets and later found that an unknown person was attempting to request $500 directly from R1 for the two dogs. Administrator stated dogs were later taken by R1's friend. Interview with outside source revealed that R1 often states that her personal items have been stolen but are later found within R1’s room. Outside source also revealed that R1 often accuses staff of stealing her items but outside source would remind R1 that either she lost the item, or it was donated prior to her move to facility. Outside source confirmed that multiple items including a wheelchair and massage table were donated prior to R1’s move in date. Outside source also confirmed that R1 has lost five cellular phones during her stay at the facility. Lastly, it was alleged that staff insulted R1’s memory loss. Interview with outside source revealed R1 has a history of making false statements against anyone who does not agree with R1. Interview with Administrator revealed that R1 has accused Administrator of insulting R1 though Administrator revealed that R1 has never been insulted by Administrator or any other staff at facility. Based on LPA's interviews, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Administrator Elizabeth Najera, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.