complaint·December 20, 2024

Licensing Program Analyst (LPA) Juliana Barfield conducted an unannounced visit in response to the above-mentioned allegation to deliver an amended report. LPA was welcomed by, identified herself to, and discussed the purpose of the visit with Administrator Elizabeth Najera. It was alleged that the facility was unsanitary. The Department's investigation consisted of LPA observations, record review, and interviews with staff, residents, and outside sources. LPA observed a housekeeper cleaning a lobby restroom. Resident rooms were clean and hallways, elevator, dining room, and resident rooms were sanitary and in order. Staff, residents, and outside sources interviewed said the facility is clean. Outside sources preferred to use their loved one's restroom. LPA reviewed housecleaning schedules and staffing levels were sufficient. Completed tasks were signed off on a daily checklist. According to records and interviews there is insufficient evidence that the alleged violation occurred. Therefore, this allegation is deemed unsubstantiated. This amended report and Licensee/Appeal Rights (LIC9058 03/22) were provided to Administrator Elizabeth Najera at the end of the visit.