complaint·July 15, 2025

Caregivers also stated if they already have their gloves on they will apply the cream, once brought by the med tech. Staff also reported R1 is verbal and expresses any concerns to them. The Wellness Director explained when there's a PRN medication, the resident will verbalize their need and the med tech will administer the PRN and document it. A review of the Medication Administration Record indicated the Desitin was not dispensed on 04/15/25, when requested. The Executive Director explained the med tech's follow the orders and they are the only one's to apply creams. However, some caregivers are cross trained on administering medications/creams. R1's interview confirmed they asked for the Desitin twice on 04/15/25 due to pain. R1 also stated the med tech brought the cream in a little cup but did not administer it. Based on interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation was found to be substantiated. California code of Regulations,(Title 22, Division 6 & Chapter 8 is being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Executive Director, Rajni Kharbanda whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1]