complaint·November 29, 2022

As to the meals served by the facility, LPA observation and interviews with residents and outside sources did not present evidence that residents are not provided with nutritious meals. LPA received varied evaluations of meal quality during interviews. While some residents reported that meals were very good; others said the facility could offer more meal choices. LPA observation while touring the facility revealed adequate amounts of perishable and non-perishable food supplies. Interviews with residents and outside sources also failed to bring forth evidence that residents do not receive privacy in their space and personal effects. Outside sources also did not receive reports that privacy for the residents was not respected. It was also alleged that the facility did not address a pest infestation. During a visit to the facility on 6/2/2021, LPA observed two residents with raised reddish marks on their hands, arms and legs. When asked, the residents said the affected areas itched badly but they did not know where or how they received the condition. There were no records or interviews that provided evidence that the resident’s skin conditions were caused by bed bugs. Residents did not report seeing bed bugs nor did LPA observe evidence of bed bugs on the resident’s clothing, linens and bedding. Residents said they received a medicated cream from a physician and aloe vera from staff to ease the itching. Staff interviews revealed that at least one resident was diagnosed with scabies and had received medicated cream to treat the condition. The Center for Disease Control (CDC) website describes Scabies as appearing with red rash-like markings. ( https://www.cdc.gov/parasites/scabies/gen_info/faqs.html ). CDC also states, “the most common symptoms of scabies are intense itching and a pimple-like skin rash.” It should also be noted that Scabies is not controlled by a pest control treatment, but with an insecticidal lotion prescribed by a physician, along with laundering of bedding and clothing. Interviews also presented a report that a rodent was seen in the home. During the tour of the home, LPA did not observe droppings or other obvious evidence of rodent activity. Interviews with staff, residents and outside sources did not provide any evidence of rodent sightings. The Department has investigated the allegations that residents are verbally abused, not provided nutritious meals, not provided privacy while in care, and the facility did not address a pest infestation. Based on the information obtained during the course of this investigation, insufficient evidence was obtained to support the allegations. Therefore, the findings are determined to be Unsubstantiated. Although the allegations may have occurred or could be valid, there is not a preponderance of evidence to prove they occurred. An exit interview was conducted with Administrator Logalla and a copy of this report along with Licensee/Appeal Rights (LIC 9058 01/16) were provided and Mr. Logalla’s signature on this form confirms receipt of these reports.