complaint·May 15, 2024

It was alleged that the facility did not provide a comfortable temperature for residents. Interviews revealed that during the summer the facility runs the air and during the winter the facility runs the heater. Interviews revealed that if the temperature is too hot, or too cold they will turn it down or up to make it comfortable for the residents. Interviews revealed the facility is set at a comfortable temperature. No interviews revealed that the facility did not provide a comfortable temperature for residents. It was alleged that the residents were not provided with nutritious meals. Interviews revealed the resident are served healthy and well balanced meals. The meals consist of meat, vegetables and a starch. Interviews revealed there is one resident that receives a puree diet according to doctors orders. Interviews revealed the food is good and the residents don't have an issue with the foods that are being prepared for them. No interviews revealed that the residents were not provided with nutritious meals. It was alleged that the facility did not have adequate pest control. Interviews revealed there were a few rodents around the facility at the time of the complaint back in 2021. Interviews also revealed they immediately did what they needed to do to resolve the issue. Interviews revealed as soon as it was brought to the administrators attention they acted promptly. No interviews revealed that the facility did not have adequate pest control The investigation did not produce supporting evidence or supporting witness statements to substantiate facility did not meet resident's needs, facility did not provide a comfortable temperature for residents, residents were not provided with nutritious meals and the facility did not have adequate pest control. Based on the evidence obtained from interviews, and record review, the complaint allegation is unsubstantiated. An exit interview was conducted with Brandon Logalla, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.