complaint·August 7, 2025

[Continued from LIC 9099] Multiple staff interviews revealed that an internal communication was sent to staff informing them that V1 was to no longer be allowed visitation for R1 due to wishes from R1’s Power of Attorney (POA). Per interviews with staff and Outside Sources, visits from V1 triggered R1 and caused increased aggression from R1 and refusal to take daily medications. While one staff interview indicated that V1 was allowed entry on April 26 th and informed that day of the facility’s plan to deny V1 future visits, another staff interview revealed that V1 was informed while visiting the facility on April 19 th and denied entry to the facility on the 26th. File review of visitation logs for R1 corroborate that V1 was given entry to the facility the 19th and no entries were noted for the 26 th . Additional file review of R1’s records reveal that R1’s POA does not have express permissions to restrict R1’s visitation. Outside sources interviewed revealed that the facility was informed to deny V1 from visitation based on POA wishes and that the facility has moved to deny V1 visits, despite not having legal authorization to do so. Resident interviews did not reveal any concerns about visitation. Based on LPA's review of records, interviews with staff, residents, and outside sources, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. A Deficiency is being cited per California Code of Regulations, Title 22, Division 6 on the attached 9099D. An exit interview was conducted with Executive Director McDonald to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058) were provided. Their signature below confirms receipt of these documents.