complaint·October 17, 2023

It was alleged staff are not responding to residents call buttons in a timely manner. Interviews revealed the staff are responding to the call button although at times it is taking a little longer due to staff calling out. Interviews revealed that the facility is responding to the call button. Interviews with residents also revealed that some residents press the call button for things that are not very important and that does waste time for the staff to respond to a resident that may really need more assistance. There were no witness statements that confirmed staff are not responding to residents call buttons in a timely manner The complaint allegations are unsubstantiated. An exit interview was conducted with Ashley Marcellus, Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided and their signature on this report confirms receipt of the Licensee Rights.