complaint·July 11, 2023

Interviews with the Licensee stated that the residents have not been interested in activities and the Licensee tried activities such as bingo, art projects, drawing, writing, and throwing a ball around. The Licensee stated that she does not provide activities to the residents at this time. The Department has investigated the above-mentioned allegation and based on interviews and LPA observations, the preponderance of the evidence has been met, therefore, this allegation is deemed substantiated. The following deficiency is cited per CA Code of Regulations Title 22 and noted on the attached LIC9099-D page. An exit interview was conducted with Licensee Teresita ‘Roxie’ Roxas, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 01/16). Interviews revealed that some residents have personal phones and used them to contact their friends and family independently without staff assistance. Interviews revealed that the other residents were unable to use a phone independently and the Licensee used her personal phone to assist those residents to call or video chat with their families. Interviews revealed that one resident’s personal phone was broken and unable to make phone or video calls, but that resident had not asked to use the facility phone to make any calls. Interviews revealed that the Licensee would offer to call the resident’s family if they asked about them. Interviews did not reveal any instances where the Licensee did not allow residents to use the facility phone. Interviews revealed that the Licensee encouraged residents and their families to bring personal belongings, such as furniture and keepsakes, when moving in. The Licensee stated that she did not encourage families to bring valuables such as jewelry or cash and that the personal belongings could not block passage to the resident’s room. Interviews and LPA observations revealed that residents had personal items in their rooms and in their possession. Interviews did not reveal any instances of the Licensee taking personal belongings away from residents or refusing to allow residents to bring personal items into the facility. Interviews revealed that the residents were encouraged to voice any likes or dislikes to staff and would be provided with options if they did not like the prepared meal. Interviews revealed that some residents preferred to stay in bed later in the morning and staff would accommodate them by assisting residents who were already awake first. Interviews did not reveal any resident concerns or unhappiness with the care provided by the staff at the facility. The Department has investigated the above-mentioned allegations and based on interviews and LPA observations, the preponderance of the evidence has not been met, therefore, these allegations are deemed unsubstantiated. An exit interview was conducted with Licensee Teresita ‘Roxie’ Roxas, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 01/16). Interviews revealed that residents’ responsible parties were provided with the facility phone number. Interviews did not reveal any concerns regarding the facility’s phone number not working. The Department has investigated the above-mentioned allegation and based on interviews and LPA observations, it was determined that the complaint allegation is Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Licensee Teresita ‘Roxie’ Roxas, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 01/16).