complaint·June 24, 2024

Multiple outside sources alleged that facility staff had made statements indicating that R1 was locked in their room when R1 was experiencing behaviors, including wandering and exit seeking. Interviews and interactions with facility staff revealed that facility staff, including the Licensee, were not truthful with Department representatives during interviews. The Department was unable to interview R1 due to R1 no longer residing at the facility. The Department has investigated the above-mentioned allegation and based on interviews and observations, the preponderance of the evidence has been met, therefore, this allegation is deemed substantiated. The following deficiency is cited per CA Code of Regulations Title 22 and noted on the attached LIC9099-D page. An exit interview was conducted with Licensee "Roxie" Roxas, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).