complaint·November 19, 2025

Interviews conducted with facility staff and records reviews corroborated the RP statements (as mentioned above). Staff interviews and documentation reviewed during the visit did not reveal any evidence to support the allegations. Based on the information obtained, the allegations are Unsubstantiated. An Unsubstantiated finding means there was not a preponderance of evidence to prove the violations occurred. An exit interview was conducted with Resident Service Coordinator (RSD) Irma Sterling. A copy of this report along with Licensee Rights (LIC 9058 01/16) will be provided to RSD Sterling. Signature on this form confirms the documents were received. LPA left for approximately 2 hours for lunch break and other CCL related tasks.