complaint·January 30, 2026

On January 28, 2026, the Department received a complaint alleging that the facility’s telephone service had been inoperable for approximately 2 to 3 weeks, leaving residents without a way to contact family or call 911 in case of an emergency. A facility tour revealed that the phones in residents’ rooms were in working order. An interview with Outside Source (OS1) indicated that the phone outage occurred in a building named The Ridge, identified as the Independent Living Facility (ILF), which is not state licensed but operates under the corporation’s umbrella. A review of the resident roster and facility tour confirmed that the residents affected by the phone outage reside in the ILF and are not under the jurisdiction of Community Care Licensing (CCL). Based on interviews with staff, residents, and outside sources, as well as a review of facility records and a facility tour, the above allegation was determined to be unfounded, and the complaint has been dismissed. An exit interview was conducted with ED Najera, to whom was provided a copy of the reports (LIC 9099) and Licensee Rights (LIC 9058). Signature below confirms receipt of these documents.