Complaint·October 20, 2023

[Continued from LIC 9099] The facility will assist with making arrangements for transportation to and from medical and dental services. Interviews with residents corroborated information in the Admission Agreement that the facility is not responsible for transportation to and from medical appointments. Staff denied transporting clients to appointments and reported that residents handle their own transportation. During the initial visit conducted on 9/7/2023, LPM and LPA toured the facility and observed a television in R1’s bedroom. A review of R1’s facility file indicated that there was no television listed on their Personal Property and Valuables Form. Interview with R1 indicated that the television belonged to the facility. In addition, resident interviews conducted did not reveal any concern with their belongings missing or taken away. Based on interviews, inspection, and record reviews there is not a preponderance of evidence to prove that the facility did not arrange or provide transportation to medical appointments and that the facility confiscated resident’s television, therefore the allegations are unsubstantiated. An exit interview was conducted with Licensee’s Todd & Jean Brooks to whom a copy of this report and Licensee Rights (LIC9058) were provided. .