Complaint·July 18, 2024

Other internal sources did witness cockroaches, but also mentioned a pest control company had been hired to address the concern. The sighting of cockroaches had decreased or stopped since then. An interview with the administrator confirmed someone had report cockroaches at the facility, that the administrator had witnessed at least one dead cockroach at the facility, and a pest control company was hired. The administrator initial sprayed the facility with store bough products, prior to obtaining professional services. Receipts showed the pest control started services on 5/2024, and conducted a subsequent visit on 6/19/24. Although the pest control services were hired after the allegation was reported the Department, there was not enough evidence to prove the facility staff did not address the pest concern. Therefore, the allegation was Unsubstantiated. An exit interview was conducted with Norton, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided.