complaint·October 21, 2025

(Continuation from LIC9099) Interview conducted with R1 further detailed encounters with Resident #2 (R2) where R2 wanders the common areas and has attempted to open R1’s unit door but has not gained access to the unit as it required a key to open. R1 reports having a key to access their unit. R1 reports that all staff and residents are aware of R2’s actions as R2 is highly confused. R1 further reports that R2 nor any other resident have ever entered into R1’s room. Therefore, the complaint allegation of staff do not ensure adequate supervision is provided to residents in care is unfounded. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted and copy of report provided Executive Director, Shaun McGuirk.