Complaint·June 22, 2022

Licensing Program Analyst (LPA) Chinwe Nwogene made an unannounced visit to the facility to conclude a complaint investigation into the allegation listed above. LPA met with the new Executive Director, Ricardo Gomez and discussed the purpose of the visit. During the investigation LPA interviewed staff and resident and reviewed relevant documentation. Regarding the allegation “Facility refused to provide a refund to potential resident”. It was alleged that the facility refused to refund a prospective resident their $1000 refundable deposit. LPA interviewed Executive Director (ED) and intake staff. Intake staff confirmed that on 02/19/2022, the potential resident came and toured the facility, and provided a refundable $1000 deposit to reserve an apartment. ED provided documentation showing three refund checks had been issued to the prospective resident. ED stated the facility issued a refund check (#2056) on 03/25/2022 but cancelled the check on 05/06/2022 after the prospective resident reported not receiving it. A second check (#2178) was issued on 05/12/2022 but was again cancelled when again it was not received by the prospective resident. On 05/18/2022, a third check (#2194) was issued and received by the prospective resident. LPA was able to confirm with the prospective resident that the refund of $1000 was received from the facility. This agency has investigated the complaint alleging “Facility refused to provide a refund to potential resident". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Ricardo Gomez and a copy of this report was provided.