Complaint·November 18, 2024

Administrator stated residents were being brought their meals in containers due to an outbreak at the facility. Administrator stated that in an effort to mitigate the outbreak, the dining area was closed and residents were eating in their rooms. During the investigation, LPA observed and verified that the kitchen dishwasher was working and operable. Interviews indicted that there was no prior issues with the dishwasher being out of order. Interviews obtained from all pertinent parties corroborate the information provided to the LPA. Based on the information obtained this agency has investigated the complaint alleging that facility staff did not maintain kitchen dishwasher in good repair. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was discussed and provided to Executive Director, Austin Irwin. Administrator stated staff obtain the mail from the mailboxes and advise residents to obtain their mail from the front desk. Administrator indicated that the mail is pulled and residents are notified daily. Information obtained from R1 stated that mail correspondence is provided to R1 in an untimely manner. Information obtained from additional residents indicated that there are no issues with receiving their mail in a timely manner. During the inspection, LPA observed R1’s mailbox did not indicate the room subsection. LPA also observed that residents do not have direct access or keys to their mailbox. At the time of the visit, facility staff were unable to open resident’s mailboxes as keys were not available. Based on the information obtained during the investigation, this agency has investigated the complaint alleging that facility staff did not ensure resident received correspondence in a prompt manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of this report was discussed and provided to Executive Director, Austin Irwin.