Complaint·April 8, 2026

The investigation revealed the following: Allegation: Facility staff did not dispense medications as prescribed. The detail of the complaint alleges R1’s medication was not dispensed as prescribed. Discontinued medication was allegedly given to R1. On April 8, 2026 at 12:30pm, the Department interviewed Executive Director (A1), who denied the allegation on the basis that R1 does not live at the facility, nor has R1 ever lived at the facility. It should be noted that the complaint did not provide a date of birth for R1. The department reviewed the current roster and could confirmed that R1 doesn't appear on the roster. Through the interview process, with A1, the department found that there was a resident with a similar name [one letter off]--who resided in the facility during time of the complaint, however that resident did not match the detail of the complaint. On April 8, 2026 the Department interviewed the Resident Services Director (S1), who also stated that there was no resident by R1's name who resided in the facility. Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. There were no deficiencies cited during today's visit. Exit interview conducted and copy of report provided. Page 2 of 2