Complaint·May 1, 2026

Allegation #1: Staff are not permitting residents to have privacy during visits. The complaint alleged that during a visit, the Executive Director stayed in the room and didn’t allow them any privacy. On April 28, 2026, the department interviewed the Administrator (A1), denied the allegations, and stated that ED asked if R1 wanted ED to stay in the room with R1. R1 stated yes. That’s the only reason ED stays inside the room. Also stated that the facility respects each resident's privacy with their family, unless the resident and the Power of Attorney limit the resident's visitors. The department interviewed two Med Tech (MT1-MT2), who denied the allegation and stated that when a resident had a visitor, staff provided privacy unless the resident requested a staff member to be present. The department interviewed the RSD, who denied the allegation and stated that this is all the residents' right to have privacy when they have a visitor. The department interviewed the MCD, who also denied the allegation. The department interviewed five staff members (S1-S5), who all denied ever being in any resident's room when a resident had visitors. On the same day, the department interviewed six residents (R1-R6), all of whom denied the allegations and stated that they always have privacy when family members visit. Report Continued on LIC9099C On April 30, 2026, the department interviewed the Power of Attorney (POA), who denied the allegation and stated that R1 maintains privacy regarding visitors. The POA also stated that there are some visitors that the POA and R1 want staff to be aware of when visiting R1 and to be present in the room. Otherwise, R1 has plenty of privacy. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore, the allegation is Unsubstantiated. No deficiencies were cited. An exit interview was conducted. A copy of this report was provided to the Administrator, Austin Irwin.